Founded in 2005, RxSource support the ethical procurement and delivery of medicines globally, focusing in Clinical Trials, Research & Development and Expanded Access Programs.
Under pressure to deliver services at unprecedented speed during the pandemic, Global Clinical Trial Supplies Specialist RxSource needed to bring its labeling services in-house in order to streamline the supply chain.
With tight turnaround times, RxSource cannot have any disruptions in business activities, including downtime for installation of a labeling system.
The Loftware Prisym 360 cloud-based solution was set up in the Cloud in mid-October last year and just five weeks later, we had printed our first 1,000 labels ready for packaging.
Rhys Evans
Senior Director CTS & Global Supply
RxSource required an automated, pre-validated clinical labeling system to support its increasingly demand-led customer service model and direct-to-patient services. Their requirements were that it needed to be installed seamlessly and team members trained within weeks. This is where they turned to Loftware for help.
The pandemic put intense pressure on the clinical trials supply chain as patient recruitment became harder than ever and studies needed to be set up and rolled out at incredible speed. For RxSource, this has meant being ready to receipt, package, label and distribute clinical trial material within a week.
To help facilitate on-demand and direct-to-patient services in as little as 48 hours, RxSource needed to make a seamless transition to an in-house system. Loftware’s key objective, therefore, was to ensure a swift product installation with minimal disruption to the client.
To achieve this, Loftware worked closely with RxSource to mitigate any potential problems or delays in advance and look at ways of streamlining the onboarding process. It was also important to get RxSource staff up-to-speed quickly with an effective training program.
Ensuring regulatory compliance is, of course, critical for any clinical labeling platform and it can be a significant risk when setting up a new system, so Loftware needed to provide assurance on this front. It was also tasked with helping RxSource to save time and money on repeat translations and stay ahead of the game by being able to predefine regulatory rules – from the use of a EudraCT number to the minimum font size to assure compliance.
The Prisym 360 cloud-based clinical trials labeling platform – which has a pre-built software environment, pre-validated industry standard print processes, rapid deployment, GxP validation pack, online training for employees, label printers and all associated consumables – offered the ideal solution.
From the moment of setting up the production Cloud environment to printing the first clinical labels, Loftware rose to the challenge of onboarding RxSource in just five weeks by implementing a carefully planned program that made considerable time savings in the following ways: Firstly, the system was personalized before being handed over, which meant that it could be fine-tuned to meet the client’s specific requirements both in advance and in parallel with training. This gave the project a head-start, ahead of client-side set up.
Within the space of two weeks, the client had access to the system with training and personalization fully complete. This was then followed by a 20-day period in which the client was able to update its data, design labels and get ready for first production prints, leading up to its first output just five weeks after product handover.
This slick onboarding process was enabled by the fact that the platform is hosted in the Cloud and both the software, and the environment was pre-validated. The off-the-shelf printing processes were quickly configured and personalized in a matter of days; while the product’s clear, intuitive interface made it easy for the client to hit the ground running.
Loftware worked in partnership with RxSource to ensure the smooth flow of the project and provide both consultancy services and technical expertise.
